Return Policy

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1. Overview

At Khelvornez, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

2. Return Eligibility

2.1 Timeframe

You may request a return within 30 days of receiving your order. Returns requested after this period will not be accepted.

2.2 Eligible Products

To be eligible for a return, products must be:

  • Unopened and in their original, sealed packaging
  • In the same condition as when received
  • Accompanied by the original receipt or proof of purchase

2.3 Non-Returnable Items

The following items cannot be returned:

  • Opened or used products (for health and safety reasons)
  • Products with broken seals or damaged packaging
  • Products purchased during clearance or final sale promotions
  • Free promotional items or samples

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our support team at support@khelvornez.world with your order number and reason for return
  2. Wait for Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number within 2-3 business days
  3. Package Your Return: Securely pack the product in its original packaging with the RMA number clearly marked on the outside
  4. Ship the Product: Send the package to the address provided in your return authorization email

4. Return Shipping

4.1 Customer Responsibility

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product
  • An error on our part (wrong item shipped, incorrect quantity)
  • Damage that occurred during shipping

4.2 Shipping Recommendations

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot be held responsible for items lost or damaged during return shipping.

5. Refund Process

5.1 Inspection

Once we receive your returned item, we will inspect it to verify it meets our return conditions. This process typically takes 3-5 business days.

5.2 Refund Approval

If your return is approved, we will initiate a refund to your original payment method. The refund will include:

  • Full product price for eligible items
  • Original shipping costs (only if the return is due to our error or defective product)

5.3 Refund Timeline

After approval, please allow:

  • 5-10 business days for the refund to appear in your account
  • Processing times may vary depending on your bank or payment provider

5.4 Partial Refunds

Partial refunds may be issued for:

  • Items returned outside the 30-day window but within 45 days (at our discretion)
  • Items with minor packaging damage that does not affect the product

6. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage or defect
  3. Keep all original packaging materials

We will arrange for a replacement or full refund at no additional cost to you.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please:

  1. Return the original item following our return process
  2. Place a new order for the desired item

8. Cancellations

8.1 Before Shipping

If your order has not yet shipped, you may request a cancellation by contacting us immediately. We will attempt to cancel the order and issue a full refund.

8.2 After Shipping

Once an order has shipped, it cannot be cancelled. You will need to wait for delivery and then initiate a return.

9. International Returns

For international orders:

  • Customers are responsible for all return shipping costs
  • Customers are responsible for any customs fees or duties associated with the return
  • Refunds will be issued in the original currency of purchase
  • International returns may take longer to process

10. Your Consumer Rights

This Return Policy does not affect your statutory rights. Consumers in certain jurisdictions may have additional rights under local consumer protection laws, including the right to withdraw from a purchase within a specified period.

For consumers in the European Economic Area (EEA), you have the right to cancel your order within 14 days of receiving the goods without giving any reason, in accordance with the Consumer Rights Directive.

11. Contact Us

If you have questions about returns or need assistance, please contact us:

Khelvornez
114 Coal Mine Rd, Sunburst, MT 59482, United States
Email: support@khelvornez.world

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (MST).